Smile Mall — Help Centre & Staff Training

Help Centre & Staff Training

Everything you need to shop, pay bills, sell, and deliver on Smile Mall, with step-by-step guides for every task.

Shop Services Driver

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Pick who you are

Choose the Smile Mall surface you use to get tutorials written for exactly that job.

Shop

For customers

Browse and search the marketplace, check out and pay, track an order, and confirm delivery with your code.

Cart & CheckoutConfirmation CodeOrder TrackingReturns

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Services

For bill payers

Pay ZESA, DSTV, funeral policies, and school fees; validate an account, get your token or receipt, and download a PDF proof of payment.

Choose a BillerValidate AccountToken & ReceiptSchool Fees

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Driver

For delivery

Accept a delivery, take the confirmation code the customer reads to you, and mark the order delivered to release payment.

Accept a DeliveryConfirmation CodeMark Delivered

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New to Smile Mall?

Start with the platform you use, or jump straight into the live app. ZB staff sign in with their own email and access code to open the full tutorials.

Browse Tutorials Open Smile Mall