Smile Mall — Help Centre & Staff Training

Help Centre & Staff Training

Everything ZB staff and customers need to run and use Smile Mall — shop, bill payments, merchant, backoffice, and delivery.

Shop Services Merchant Backoffice Driver

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Pick who you are

Smile Mall has five surfaces. Choose the one you use to get tutorials written for exactly that job.

Shop

For customers

Browse and search the marketplace, check out and pay, track an order, and confirm delivery with your code.

Cart & CheckoutConfirmation CodeOrder TrackingReturns

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Services

For bill payers

Pay ZESA, DSTV, funeral policies, and school fees; validate an account, get your token or receipt, and download a PDF proof of payment.

Choose a BillerValidate AccountToken & ReceiptSchool Fees

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Merchant

For sellers

Onboard and pass KYC, list and manage products, handle orders, understand Cash on Delivery fees, and get settled.

Onboarding & KYCProductsCOD & FeesSettlements

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Backoffice

For ZB staff

The admin console: disputes, refunds, tickets and live chat, merchant approvals, AML, moderation, redelivery, and reconciliation.

DisputesRefundsApprovalsReconciliation

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Driver

For delivery

Accept a delivery, take the confirmation code the customer reads to you, and mark the order delivered to release payment.

Accept a DeliveryConfirmation CodeMark Delivered

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Backoffice is the core

Disputes, refunds, tickets, approvals, AML, moderation, redelivery, reconciliation, and audit, with depth for support, operations, and finance staff.

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Most-used backoffice tasks

The things ZB staff reach for most, one click away.

New to Smile Mall?

Start with the platform you use, or jump straight into the live app. ZB staff sign in with their own email and access code to open the full tutorials.

Browse Tutorials Open Smile Mall