DocsFaqResourcesFrequently Asked QuestionsAnswers to the questions customers, merchants, and staff ask most often about Smile Mall.AllPaymentsBill PaymentsRefundsOrdersAccountMerchantsSupportI paid but my order still says pending. What do I do?I paid a bill but did not get my token or receipt. What now?It says it could not verify my account. Is my account wrong?If I get a refund, do I get everything back?What is the delivery confirmation code for?Why can't I submit a school fees payment?I can't log in or I forgot my password.Why do I owe a fee on an order the customer paid in cash?Why isn't my product featured?A team member cannot see a menu another colleague can. Is it broken?How do I reach a person on WhatsApp?I didn't receive my order confirmation or receipt email.
